Returns Policy for Drop-Shipped Products

At Cliquesy Shop, we strive to provide our customers with high-quality products and excellent service. If for any reason you are not satisfied with your purchase, we are here to help with our hassle-free returns process.

Eligibility for Returns

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Returns must be initiated within 30 days from the date of delivery.
  • Customized or personalized items are not eligible for return unless they arrived damaged or defective.

How to Initiate a Return

  • Contact our customer support team at returns@cliquesyshop.com to request a return or if you are purchasing from a Cliquesy Shop seller you will need to adhere to their returns policy procedures which will be mentioned within their sellers account information.
  • Once your return request is approved, you will receive an RA number and instructions on how to proceed with the return.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the item arrived damaged or defective.
  • We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment. We cannot guarantee that we will receive your returned item without a tracking number.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be processed to your original method of payment within [number of days, e.g., 5-7 business days].
  • Shipping charges are non-refundable, except in cases where the return is due to an error on our part or if the item arrived damaged or defective.

Exchanges

  • We do not offer exchanges 

Contact Us

If you have any questions about our returns policy or need assistance with a return, please don’t hesitate to contact our customer support team at customersupport@cliquesyshop.com

Returns terms & conditions 

**Returned Items Responsibility Policy**

**Supplier Responsibilities:**

  1. **Quality Assurance**: Suppliers are responsible for ensuring that all products shipped to customers meet high-quality standards and are free from defects.
  1. **Accurate Descriptions**: Suppliers must accurately describe products on the Cliquesy Shop website or platform, including details about size, colour, materials, and any other relevant information to minimise the risk of customer dissatisfaction.
  1. **Packaging**: Suppliers are responsible for securely packaging items to prevent damage during transit and ensuring that items arrive in good condition.  
  1. **Returns Authorization**: Suppliers must establish clear procedures for handling returns, including providing customers with a returns authorization number and instructions for initiating a return.
  1. **Communication**: Suppliers should maintain open lines of communication with customers regarding the status of returns, refunds, or exchanges, and promptly address any inquiries or concerns.
  2. **Refunds or Replacements**: Upon receiving returned items, suppliers must promptly process refunds or replacements according to their stated returns policy and applicable laws and regulations.

**Customer Responsibilities:**

  1. **Inspection upon Receipt**: Customers are responsible for inspecting items promptly upon receipt and reporting any issues or discrepancies to the supplier within the specified timeframe.
  1. **Communication**: Customers should communicate with the supplier in a timely manner if they wish to initiate a return, providing details about the reason for the return and any relevant information.
  1. **Return Shipping**: Customers are responsible for the cost of return shipping unless the return is due to an error on the supplier’s part or if the item arrived damaged or defective.
  1. **Packaging**: Customers must securely package returned items to prevent damage during transit and include all original packaging, tags, and accessories, if applicable.
  1. **Tracking and Insurance**: Customers should use a trackable shipping service and consider purchasing shipping insurance for returned items to ensure safe delivery.
  1. **Refund or Exchange**: Customers should follow the supplier’s return instructions and cooperate with any requests for information or documentation to expedite the refund or exchange process.

**Dispute Resolution:**

In the event of a dispute regarding a returned item, both the supplier and the customer agree to make good-faith efforts to resolve the issue amicably through communication and negotiation. If a resolution cannot be reached, either party may seek legal recourse or mediation as permitted by applicable laws and regulations.

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Certainly, here’s the revised policy with the amendment regarding disputes between the customer and seller:

Returned Items Responsibility Policy

Supplier Responsibilities:

  • Quality Assurance: Suppliers are responsible for ensuring that all products shipped to customers meet high-quality standards and are free from defects.
  • Accurate Descriptions: Suppliers must accurately describe products on their website or platform, including details about size, color, materials, and any other relevant information to minimize the risk of customer dissatisfaction.
  • Packaging: Suppliers are responsible for securely packaging items to prevent damage during transit and ensuring that items arrive in good condition.
  • Returns Authorization: Suppliers must establish clear procedures for handling returns, including providing customers with a returns authorization (RA) number and instructions for initiating a return.
  • Communication: Suppliers should maintain open lines of communication with customers regarding the status of returns, refunds, or exchanges, and promptly address any inquiries or concerns.
  • Refunds or Replacements: Upon receiving returned items, suppliers must promptly process refunds or replacements according to their stated returns policy and applicable laws and regulations.

Customer Responsibilities:

  • Inspection upon Receipt: Customers are responsible for inspecting items promptly upon receipt and reporting any issues or discrepancies to the supplier within the specified timeframe.
  • Communication: Customers should communicate with the supplier in a timely manner if they wish to initiate a return, providing details about the reason for the return and any relevant information.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on the supplier’s part or if the item arrived damaged or defective.
  • Packaging: Customers must securely package returned items to prevent damage during transit and include all original packaging, tags, and accessories, if applicable.
  • Tracking and Insurance: Customers should use a trackable shipping service and consider purchasing shipping insurance for returned items to ensure safe delivery.
  • Refund or Exchange: Customers should follow the supplier’s return instructions and cooperate with any requests for information or documentation to expedite the refund or exchange process.

Dispute Resolution:

Cliquesy is not responsible for any disputes that may arise between the customer and the seller regarding refunds, exchanges, or any other issues related to the transaction. Customers and sellers agree to resolve such disputes independently, and Cliquesy shall not be held liable for any damages or losses resulting from such disputes.

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